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Refunds & Returns
EVOLVh Refunds and Returns
Our mission at EVOLVh is to help you find the ideal solutions to achieve your best hair:) If you need additional assistance, we're happy to provide custom consultations via our consult line, or please call us at 866.851.9411 extension 4 for additional happy healthy hair advice.
Our Return Policy
EVOLVh offers a risk-free 60 return policy. You may return any item purchased from evolvh.com (excluding all travel size and 2oz products, all accessories, bundles and kits as indicated, and samples) if received within 60 days of receipt for a full refund, less shipping charges when applicable. Refunds will be applied to the original payment method used for purchase.
How it Works:
To return an item, please email firstname.lastname@example.org for return authorization. Upon approval, the item(s) should be packaged in original packaging if possible, with pumps and any caps closed and taped, include your name and order number. Ship most economical. There is no re-stocking fee, but shipping fees on your original order are not refundable. EVOLVh is not responsible for return shipping costs.
We will notify you via email once your refund has been processed.
Excluded Return Items:
- Travel size & 2oz products
- Accessories – cosmetic bags, brushes, combs, hair towels & pillowcases
- Samples and sample packets
- Partial bundles and kits (all bundled items must be returned with all components for a full refund)
- Products which have been purchased at other retail partners: please contact retail partner customer service team for information on their return policy
EVOLVh reserves the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion if a customer has abused the EVOLVh 60-day satisfaction guarantee.